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Centrinian
A new publisher dedicated to bringing quality fiction to young readers.
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Contact details and information about Centrinian
1.  How can I contact Centrinian?
2.  How do I search the website for a book or author?
3.  How can I contact an author?

4.  How can I arrange an author visit?
5.  How can I request a review copy?
6.  How can I get my book published?
7.  Where can I find information on Centrinian eBooks?
8.  How do I request permission to reproduce material from a title published
     by Centrinian?
9.  Where can I view current vacancies?
10.
Do Penguin have RSS feeds and how can I get them?
11. What is Centrinian Publishing Limited’s company registration number?

Payments and Refunds
12. What countries can I order from?
13. What payment types can I use?
14. What currencies can I use to make a purchase?
15. Are there any other charges?
16. What applicable taxes might be included?
17. I think someone has fraudulently used my card on this website.
      What should I do?
18. My card has been declined. What should I do?
19. I have been charged the wrong price. What should I do?
20. How do I get a refund?
21. Can I place an order over the phone?
22. What is the additional payment verification required by my bank?
23. Why has the price changed since I last looked?
24. How do I print my order confirmation?
25. Can I use vouchers from other service providers (e.g. Amazon)
      to pay for purchases at the Centrinian Bookshop?

 

Contact details and information about Centrinian

1. How can I contact Centrinian?


For sales and general enquiries, please fill out the contact form below.


Your Name*

Your Email*

Your order no. (if applicable)

Country (if outside the UK)

How can we help?

Please provide concise and relevant details

Alternatively, you can telephone UK Customer Services on: Tel: +44(0)203 654 3295 or Email: enquiries@centrinian.com.


2. How do I search the website for a book or author?


You can search for a book or an author using our quick search bar at the top of the page. Just enter the information you require and click ‘Search’. You should receive a search page with the results you are looking for.

Alternatively, you can search our ‘Authors’ and ‘Books’ pages in the navigation bar at the top of the page.


3. How can I contact an author?


We cannot give out personal mail or email addresses for our authors. However, all author mail is forwarded directly to our authors via our publicity departments.

Please note that we cannot guarantee a reply.

Please write to:

‘Author name’
c/o Centrinian Publicity
Winnington House
2 Woodberry Grove
London, N12 0DR


4. How can I arrange an author visit?


A number of our authors are available to appear at festivals and events. To discuss details further please contact the Publicity department at publicity@centrinian.com.

Although we will forward your letter we cannot supply authors’ addresses for privacy reasons. Similarly we are unable to act as booking agents for events; any arrangements for school/library events are made entirely between yourselves and the author/illustrator concerned. However, if you are a school with a planned author visit, please contact authorcontacts@centrinian.com


5. How can I request a review copy?


To request review copies, please sign up by completing the form ‘Bloggers & Reviews’ which is located in the sidebar on our ‘Home’ page.


6. How can I get my book published?


Please refer to our ‘Submissions Guidelines’ on the ‘Home’ page. If you would like advice and information about literary agencies and other publishers’ submissions requirements, please go to the Writers’ and Artists’ website.


7. Where can I find information on Centrinian eBooks?


To find out more about Centrinian eBooks, please refer to our eBooks frequently asked questions.


8. How do I request permission to reproduce material from a title published by
    Centrinian?


The Permissions department at Centrinian deals with requests to reproduce extracts and Rough Guide from Centrinian titles.

For permission to reproduce Centrinian images contact: enquiries@centrinian.com
For permission to reproduce extracts from Centrinian titles contact: rights@centrinian.com


9. Where can I view current vacancies?


For a full listing of our current vacancies, graduate recruitment and details on working at Centrinian, please look at our ‘Careers’ page.


10. Do Centrinian have RSS feeds and how can I get them?


Yes, we do. For the full list of Centrinian’s RSS feeds and how to access them visit www.centrinian.com/feed


11. What is Centrinian Publishing Limited’s company registration number?


Centrinian Publsihing Limited
Registered Number: 07730490 England
Registered Office: Winnington House, 2 Woodberry Grove, London, N12 0DR

 

Payments and Refunds

12. What countries can I order from?


You can buy Centrinian’s eBooks from any country in the world.

Non-UK customers, please note that some payment card issuers charge a small international transaction fee. See Are there any other charges?


13. What payment types can I use?


We accept all major credit and debit cards at the Centrinian Bookshop. We do not accept cheque or any other kind of payment at this time, although we will add additional payment options in the future.

For customers outside the UK, you may need to contact your bank in order to enable your card for international payments.


14. What currencies can I use to make a purchase?


At present you can use GBP (£) to buy eBooks from the Centrinian Bookshop.


15. Are there any other charges?


Please be aware that purchases made from the Centrinian Bookshop may carry an international service charge for cross border transactions (i.e. where the retailer and customer are in different countries). The Centrinian Bookshop is based in the UK and all orders placed outside the UK may incur these international service charges. Not all payment card transactions carry this charge (it depends on your card issuer) and the amount varies depending on the type of card used (it is generally a small percentage of the total). Please note it is your responsibility to be aware of any international service charges that your payment card issuer may charge. As we have no visibility or control of these fees, when applied, we are unable to refund them.


16. What applicable taxes might be included?


As a UK-based company, Centrinian Publishing Limited pays Value-Added Tax (VAT) on all purchases by residents of European Union member states.


17. I think someone has fraudulently used my card on this website. What should
      I do?


If you think someone has fraudulently used your card on this website, please contact your card provider as soon as possible to let them know and rectify the problem.

Please also Contact us to report the fraudulent use, so that we can take any appropriate action.


18. My card has been declined. What should I do?


If you tried to purchase a book from the Centrinian Bookshop but your card was declined, please contact your bank or card provider to rectify the problem for you.


19. I have been charged the wrong price. What should I do?


Please note, book prices are set in a single currency, so each day the prices in alternative currencies will vary slightly, according to the exchange rate.

If you still believe you have been charged the wrong price, please Contact us. Please also include concise and relevant details, including the order number, so we can deal with your query as quickly as possible.


20. How do I get a refund?


Under normal services we cannot, unfortunately, offer refunds once a purchase has been completed. Please see our Terms & Conditions for more details about cancellation rights and refunds.


21. Can I place an order over the phone?


The only way you can buy Centrinian eBooks is online via the Centrinian Bookshop. It’s safe and secure, and we accept all major credit and debit cards.


22. What is the additional payment verification required by my bank?


Verified by Visa and MasterCard 3D SecureCode are schemes provided by some banks for additional payment security for you.

Once you have registered your card for this scheme, you will be asked to enter a unique password every time you shop online.

We do not have access to this password.


23. Why has the price changed since I last looked?


Book prices may vary slightly on a day-to-day basis in line with the most up-to-date exchange rate. The Centrinian Bookshop may also review book prices from time to time.


24. How do I print my order confirmation?


Select the printer icon which is displayed in your browser’s tool bar. Alternatively, you can save and/or print your order confirmation email which we will send you once your payment has been processed.


25. Can I use vouchers from other service providers (e.g. Amazon) to pay for
      purchases at the Centrinian Bookshop?


No, you cannot use vouchers from other providers at the Centrinian Bookshop.

About Us | Privacy Policy | Terms & Conditions | Contact Us


Copyright © 2013 Centrinian Publishing Ltd. All Rights Reserved.

Registered in England No. 07730490

Registered Office: Winnington House, 2 Woodberry Grove, London, N12 0DR

Tel: +44(0)203 654 3295 fax: +44(0)208 090 6148

www.centrinian.com